Delivery Information

There is one single postage and packing charge per order which is calculated based on your order total and delivery destination. Some individual items may have promotional free UK delivery. If an order only includes items advertised with free UK delivery, then no delivery charge will apply to that order.

All orders are shipped as soon as possible subject to payment card authorisation and stock availability. Most orders placed by 3pm Monday-Friday on working days are despatched the same day.

UK Delivery

Standard orders up to £10.00 - £2.00 postage and packing (2nd Class)

We offer a free Super Saver Delivery option on all orders over £10.00 which are being delivered to an address within the United Kingdom, Channel Islands, Isle of Man or BFPO addresses. We aim to deliver orders placed with our Super Saver Delivery option within 5 working days.

You can also select our standard First Class delivery service for just £3.95 per order. We aim to deliver orders placed with our First Class option within 1-2 working days.

You can upgrade your order to Expedited Delivery (Next Working Day when you order before 3pm Monday to Thursday) for an additional £7.95 where available. nb - this does not include Saturday delivery.

Deliveries to remote areas of Scotland, Northern Ireland, the Channel Islands and other offshore locations may take additional time for delivery.

You can choose to have your order delivered to an alternate address during the delivery process. This address should also have a UK postal code. We reserve the right to refuse to deliver to an address other than the registered address of your payment card if the address is not secure - eg. a communal postal address. We do not deliver to PO Box numbers.

Europe & Worldwide Delivery

We offer fast delivery to a wide range of global destinations. For overseas shipping we calculate your shipping charge based on weight to keep our delivery cost as low as possible.

Deliveries to non-UK addresses are sent by Royal Mail using a signed-for service. Delivery period will depend on local postal services, and will typically take from 10-14 days from placing your order, but to certain destinations eg Australia, may take up to 4 weeks. Larger orders (generally over 2kg in weight) are sent by courier service. You can find out how much delivery would be to your destination by adding items to your basket and then selecting your delivery country to get a no-obligation delivery cost.

Delayed Delivery

Most deliveries arrive within the time scales mentioned above. However, occasionally some orders are held up by postal delays or weather. If your order has not arrived by the time you expect it, then do please first check with your local post office to see whether they are holding it on your behalf. Mostly, your postal deliverer will leave a card if you are not in to receive your order, but sometimes these cards go astray, and if your parcel is not collected within a few days it will be returned to us - this process can take up to 4 weeks, so do please collect it promptly, or check if you have not received it.

If your order is returned to us because you do not collect it, or it is returned because you made an error with the delivery address, then we will contact you to re-arrange delivery, but will generally make a charge to cover the extra costs we incur.

Items not In Stock

In the unlikely event items from an order are not available from stock we will despatch all available items and contact you to confirm when remaining items will be fulfilled. If orders are split you will only pay a single delivery charge where applicable.

 

Payment Information

We accept orders through our website (www.thepaperie.co.uk) paid for by Visa, Mastercard, Delta, Electron, Solo or Maestro/Switch. We are unable to accept payment by American Express at this time.

As an additional security measure to combat unauthorised card use we will also ask you to enter the last three digits of the number printed on the reverse of your card at the checkout (this is called the Security Number or CVV number).

When you place an order on our website all of your details are encrypted and sent and stored securely. For more information on security and ordering from us please click here.

If you wish to pay by cheque, we can only accept your order by telephone. We will only despatch your order once the cheque has cleared. If you pay by cheque your delivery time will typically be 7-10 working days from the date we receive your cheque.

All prices shown are in £(GBP) sterling, and include VAT at the current rate. Our prices exclude any postage or delivery charges if applicable.

We can only accept orders paid for in sterling for delivery to UK mainland addresses. You must supply a UK postcode for your delivery and billing address.

We can only accept orders paid for with a payment card issued in your name.

If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.